Privacy Policy - Khair Foundation

KHAIR AI PRIVACY POLICY

Effective Date

Effective Date: July 2026

Last Updated: July 2026

1. Introduction

This Privacy Policy (“Privacy Policy” or “Policy”) describes how Khair Social Welfare Foundation, a registered Section 8 Company incorporated under the Companies Act, 2013, having its Registered Office at:

103 Om Sai Om CHS Ltd,
Near Bharti Park,
Mira Bhay Road,
Mira Road East,
Thane – 401107,
Maharashtra, India

(“Khair Foundation”, “KHAIR AI”, “we”, “our”, “us”)

collects, stores, processes, uses, shares and protects information obtained through:

KHAIR AI
WhatsApp AI Services
www.khairfoundation.in
Mobile Applications (if launched)
Patient Portal
Diagnostic Services
Home Healthcare Services
Multispeciality Clinic
Laboratory Services
Future Digital Healthcare Platforms operated by Khair Foundation.

This Policy should be read together with our Terms of Use and any other applicable policies.

By accessing or using any KHAIR AI service, you acknowledge that you have read, understood and accepted this Privacy Policy.

2. About KHAIR AI

KHAIR AI is an Artificial Intelligence powered Health Assistant developed and operated by Khair Social Welfare Foundation.

KHAIR AI is designed to assist users by providing:

General health information
Symptom guidance
Health education
Blood report explanations
Medical document interpretation
Lifestyle guidance
Appointment booking assistance
Home Blood Collection booking
Home Urine Collection booking
Medicine ordering assistance (subject to valid prescription)
Connection with Khair Foundation doctors and healthcare professionals

KHAIR AI is intended to improve healthcare accessibility and convenience.

KHAIR AI DOES NOT REPLACE A LICENSED MEDICAL PRACTITIONER.

Users should always consult qualified healthcare professionals before making any medical decisions.

3. Scope of this Privacy Policy

This Policy applies to every person who accesses or uses:

KHAIR AI
WhatsApp AI
Website
Clinic Services
Diagnostic Services
Home Collection Services
Medicine Ordering Services
Future healthcare technology services launched by Khair Foundation.

This Policy applies irrespective of whether you are:

Patient
Visitor
Caregiver
Family Member
Healthcare Professional
Diagnostic Partner
Pharmacy Partner
Service Provider

4. Applicable Laws

This Privacy Policy has been prepared in accordance with applicable Indian laws including but not limited to:

Digital Personal Data Protection Act, 2023 (DPDP Act)
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules
Drugs and Cosmetics Act
Clinical Establishments related applicable regulations
Any other applicable Indian healthcare, technology and privacy laws.

Where required by applicable law, we will obtain your consent before processing your Personal Data.

5. Definitions

For the purpose of this Policy:

“Personal Data”

means any information capable of identifying an individual either directly or indirectly.

Examples include:

Name
Mobile Number
Email Address
Address
Date of Birth
Gender
Government Identification (where applicable)
Device Identifiers
IP Address

“Sensitive Personal Data”

includes:

Medical history
Laboratory reports
Health records
Prescriptions
Radiology reports
Blood reports
Urine reports
Health conditions
Mental health information voluntarily shared
Health-related images
Medical PDFs
Audio recordings voluntarily submitted

“Processing”

means collection, storage, organization, retrieval, consultation, analysis, sharing, deletion or destruction of Personal Data.

6. Information We Collect

Depending upon the services used, KHAIR AI may collect:

A. Identity Information

Full Name
Mobile Number
Email Address
Age
Gender

B. Health Information

Information voluntarily shared including:

Symptoms
Current illness
Existing diseases
Medical history
Surgical history
Allergies
Medication history
Family history
Lifestyle information

C. Diagnostic Information

Blood Test Reports
Urine Test Reports
ECG Reports
X-Ray Reports
Sonography Reports
Medical Images
Laboratory Reports
Health PDFs

D. Appointment Information

Preferred Doctor
Preferred Date
Preferred Time
Clinic Visit History

E. Communication Data

Messages exchanged with KHAIR AI through:

WhatsApp
Website
Mobile Application
Patient Portal

7. Information Automatically Collected

When you access our Services, certain technical information may automatically be collected including:

IP Address
Browser Type
Device Model
Operating System
Language
Time Zone
Device Identifier
Access Time
Pages Visited
Features Used
Error Logs

This information helps improve platform performance, maintain security and enhance user experience.

8. Health Information You Voluntarily Provide

When you choose to interact with KHAIR AI, you may voluntarily provide health-related information.

Such information may include:

Fever
Blood Pressure
Diabetes
Thyroid
Weight
Height
Oxygen Levels
Heart Rate
Medical Reports
Laboratory Reports
Prescriptions
Radiology Reports
Images
Medical PDFs

By voluntarily submitting such information, you expressly authorize Khair Foundation to process the information solely for providing healthcare-related assistance and services.

9. WhatsApp AI Conversations

KHAIR AI operates through WhatsApp and other supported communication channels.

When interacting through WhatsApp:

Your messages are processed for generating AI responses.
Conversations may be securely stored to improve service quality, maintain continuity and ensure patient safety.
Conversations may be reviewed by authorized healthcare professionals where necessary.
Messages are never sold for advertising purposes.
We do not use your conversations for targeted advertising.

Users should avoid sharing unnecessary confidential information unless required for healthcare assistance.

10. Artificial Intelligence (AI) Processing

KHAIR AI uses Artificial Intelligence technologies to assist users in understanding healthcare information.

The AI may process:

Symptoms
Uploaded reports
Prescriptions
Laboratory reports
Medical images
Health history
User questions

The AI may generate educational responses, explanations, summaries and healthcare guidance.

However:

AI responses are generated automatically.
AI may occasionally produce incomplete or inaccurate information.
AI outputs should not be considered as medical diagnosis, treatment or prescription.
Final medical decisions should always be taken in consultation with a qualified registered medical practitioner.

KHAIR AI is designed to support doctors, not replace them. Whenever appropriate, users may be guided to consult healthcare professionals available at Khair Foundation Multispeciality Clinic & Diagnostic Centre.

11. Use of Personal Information

Khair Social Welfare Foundation may collect, process and use your Personal Data for the following purposes:

A. Providing Healthcare Services

We use your information to:

Respond to your health-related questions.
Provide AI-assisted health guidance.
Explain laboratory reports.
Interpret medical documents.
Book appointments.
Schedule home sample collection.
Connect you with healthcare professionals.

B. Diagnostic Services

To:

Register laboratory investigations.
Generate reports.
Verify patient identity.
Deliver reports electronically.
Maintain medical records.

C. Home Healthcare Services

To arrange:

Home Blood Collection
Home Urine Collection
Home Medicine Delivery
Home Healthcare Visits (where applicable)

D. Customer Support

To:

Respond to enquiries.
Resolve complaints.
Improve patient experience.
Provide technical assistance.

E. Platform Improvement

We may analyse anonymised usage information for:

AI model improvement
Bug fixing
Performance optimisation
Security enhancement
Service quality improvement

F. Legal Compliance

We may process Personal Data:

To comply with legal obligations.
To prevent fraud.
To investigate misuse.
To comply with court orders.
To protect patient safety.

12. Doctor Appointment Booking

KHAIR AI may assist users in booking appointments with healthcare professionals available at:

Khair Foundation Multispeciality Clinic & Diagnostic Centre

Appointment booking may require collection of:

Patient Name
Age
Gender
Mobile Number
Preferred Doctor
Preferred Date
Preferred Time
Nature of Consultation

Appointment availability shown through KHAIR AI is subject to confirmation by the Clinic.

Khair Foundation reserves the right to reschedule or cancel appointments due to operational or medical reasons.

13. Home Blood Collection & Diagnostic Services

KHAIR AI allows users to request home diagnostic services.

These services may include:

Blood Sample Collection
Urine Sample Collection
Health Check-up Packages
Laboratory Investigations

To provide these services, we may collect:

Full Address
Contact Number
Preferred Date
Preferred Time
Doctor Prescription (where applicable)
Test Details

Samples shall be collected only by trained and authorised personnel or authorised diagnostic partners.

14. Medicine Ordering & Home Delivery

Users may request medicines through KHAIR AI.

However:

Prescription Medicines

Prescription medicines shall only be supplied upon submission of a valid prescription issued by a Registered Medical Practitioner in accordance with applicable laws.

Over-the-Counter Medicines

OTC medicines may be supplied subject to applicable regulations.

Khair Foundation reserves the right to refuse medicine orders that:

violate applicable law,
contain invalid prescriptions,
involve restricted medicines,
appear suspicious or fraudulent.

Medicine availability depends upon stock availability and applicable pharmacy regulations.

15. AI Assisted Medical Report Analysis

Users may upload:

Blood Reports
Urine Reports
CBC Reports
Thyroid Reports
Lipid Profiles
X-Ray Reports
Sonography Reports
Medical PDFs
Prescriptions

KHAIR AI may:

Explain reports in simple language.
Identify commonly recognised abnormalities.
Suggest that medical consultation may be required.
Help users better understand medical terminology.

The AI-generated explanation is educational in nature and must not be treated as a final medical opinion.

16. AI Limitations

KHAIR AI has certain limitations.

Users acknowledge that:

AI may generate incorrect information.
AI cannot physically examine patients.
AI cannot replace clinical judgement.
AI cannot prescribe medicines.
AI cannot certify medical fitness.
AI cannot issue medical certificates.
AI cannot guarantee diagnosis.

Whenever necessary, users should immediately consult a qualified healthcare professional.

Medical emergencies should never be managed solely through AI.

If you believe you are experiencing a medical emergency, immediately contact emergency medical services or visit the nearest hospital.

17. Sharing of Personal Information

Khair Foundation does not sell Personal Data.

We may share Personal Information only where reasonably necessary with:

Healthcare Professionals

Doctors
Dentists
Physiotherapists
Pathologists
Radiologists
Pharmacists

for providing healthcare services.

Diagnostic Partners

Authorised laboratories for:

Blood Tests
Urine Tests
Home Collection
Diagnostic Reporting

Technology Partners

Authorised technology providers assisting us in:

Cloud Hosting
AI Processing
Database Management
Security Monitoring
Appointment Systems

Such partners are required to maintain appropriate confidentiality and security standards.

Legal Authorities

Where required by applicable law, court order or governmental authority.

18. Artificial Intelligence Service Providers

To deliver AI-powered functionality, Khair Foundation may use trusted Artificial Intelligence technology providers.

Information shared with such providers shall be limited to the extent reasonably necessary to generate AI responses, improve service quality and maintain system functionality.

Where required under applicable law, appropriate contractual and technical safeguards shall be implemented.

We do not authorise AI providers to use user information for unrelated advertising purposes on our behalf.

19. Cookies & Similar Technologies

Our website may use:

Cookies
Local Storage
Session Tokens
Analytics Technologies

to:

Improve website functionality.
Maintain login sessions.
Understand website usage.
Enhance user experience.

Users may configure browser settings to disable cookies.

However, certain website features may not function properly if cookies are disabled.

20. Data Security

Khair Social Welfare Foundation takes reasonable technical, organisational and administrative measures to protect Personal Information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Destruction
Alteration

Security measures may include:

Encryption
Access Controls
Firewalls
Secure Cloud Infrastructure
Authentication Mechanisms
Periodic Security Reviews
Role-based Access Controls

While we strive to protect Personal Information using commercially reasonable safeguards, no electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, Khair Foundation cannot guarantee absolute security of information transmitted over the internet.

21. Data Retention

Khair Social Welfare Foundation shall retain Personal Data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with applicable laws, resolve disputes, enforce legal rights, maintain medical records and improve healthcare services.

The retention period shall depend upon:

Nature of the information collected;
Purpose for which the information was collected;
Applicable legal and regulatory requirements;
Medical record retention obligations;
Operational requirements.

Upon expiry of the applicable retention period, Personal Data may be securely deleted, anonymised or archived in accordance with applicable law.

22. Your Rights

Subject to applicable laws including the Digital Personal Data Protection Act, 2023 (DPDP Act), users may have the following rights:

You may request to:

Access your Personal Data.
Correct inaccurate Personal Data.
Update incomplete information.
Withdraw previously granted consent.
Request deletion of Personal Data where legally permissible.
Request restriction of processing where applicable.
Obtain information regarding processing of your Personal Data.
Lodge grievances regarding privacy-related concerns.

Khair Foundation shall endeavour to respond to such requests within a reasonable time in accordance with applicable law.

Certain requests may be denied where retention is required under law or for patient safety.

23. Withdrawal of Consent

Where processing of Personal Data is based upon your consent, you may withdraw such consent at any time.

Withdrawal of consent shall not affect the lawfulness of processing undertaken prior to such withdrawal.

Please note that withdrawing consent may result in certain services becoming unavailable, including:

KHAIR AI conversations
Appointment booking
Health record storage
Diagnostic report management
Home healthcare services

24. Children’s Privacy

KHAIR AI is intended primarily for individuals aged 18 years and above.

Parents or lawful guardians may use KHAIR AI for seeking healthcare assistance relating to minors under their care.

If we become aware that Personal Data has been collected directly from a minor without appropriate authorization where required by law, reasonable steps shall be taken to delete such information.

Parents and guardians are encouraged to supervise children’s use of digital healthcare services.

25. Third-Party Services

KHAIR AI may integrate with or utilise third-party services including but not limited to:

WhatsApp Business Platform
Cloud Hosting Providers
Artificial Intelligence Service Providers
Payment Gateways
SMS Providers
Email Providers
Diagnostic Partners
Pharmacy Partners
Healthcare Professionals

These third parties may have their own privacy policies and terms governing the use of their respective services.

Khair Foundation is not responsible for the privacy practices of third-party platforms that are independently operated.

Users are encouraged to review the privacy policies of such third-party providers before using their services.

26. Cross-Border Processing

Certain technology providers engaged by Khair Foundation may process data using cloud infrastructure located outside India.

Where such processing occurs, Khair Foundation shall take commercially reasonable steps to ensure that Personal Data receives an appropriate level of protection consistent with applicable Data Protection Laws.

Where required under applicable law, additional safeguards may be implemented before transferring Personal Data outside India.

27. Intellectual Property

KHAIR AI, including its:

Software
Artificial Intelligence Models
Website
User Interface
Logos
Branding
Content
Graphics
Databases
Documentation
Source Code
Educational Content

are the intellectual property of Khair Social Welfare Foundation or its licensors and are protected under applicable intellectual property laws.

Nothing contained in this Privacy Policy shall grant any licence or ownership rights to users in relation to the intellectual property of Khair Foundation.

28. Changes to this Privacy Policy

Khair Foundation reserves the right to amend, modify or update this Privacy Policy from time to time.

Where material changes are made, reasonable efforts shall be undertaken to notify users through:

Website updates;
KHAIR AI notifications;
WhatsApp notifications (where applicable);
Email communications (where available).

Continued use of the Services after publication of the updated Privacy Policy shall constitute acceptance of the revised Policy.

29. Governing Law & Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

The parties shall first endeavour to resolve any dispute amicably through mutual discussions.

If the dispute remains unresolved, it shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

The seat and venue of arbitration shall be Thane, Maharashtra, India, unless otherwise agreed in writing by the parties.

Subject to the arbitration provisions above, the courts having jurisdiction over Thane, Maharashtra shall have exclusive jurisdiction over matters arising out of this Privacy Policy.

30. Grievance Redressal & Contact Information

For any questions, concerns, complaints or requests relating to this Privacy Policy or the processing of your Personal Data, you may contact:

Grievance Officer

Name: Shahid Sayyed

Designation: Grievance Officer

Organisation: Khair Social Welfare Foundation

Registered Office:

103 Om Sai Om CHS Ltd
Near Bharti Park
Mira Bhay Road
Mira Road East
Thane – 401107
Maharashtra, India

Office Contact: +91 9769221852

Mobile: +91 7867860405

Email: khairfoundation2026@gmail.com

Website: www.khairfoundation.in

We will make reasonable efforts to acknowledge and address privacy-related grievances in accordance with applicable laws and within a reasonable timeframe.

31. AI Safety & Responsible Use

KHAIR AI has been developed to assist users in understanding health-related information through Artificial Intelligence.

Users acknowledge and agree that:

KHAIR AI may generate responses based upon available information and AI models.
AI responses may occasionally contain errors, omissions or outdated information.
Users should independently verify important healthcare information before relying upon it.
KHAIR AI shall never intentionally provide medical diagnosis or prescribe medicines.
Users shall not rely solely upon AI responses in medical emergencies.
KHAIR AI is designed to assist users and healthcare professionals and shall not replace qualified medical practitioners.

Khair Foundation continuously monitors and improves AI quality, safety and reliability.

32. Acceptable Use Policy

While using KHAIR AI, users agree that they shall not:

Upload unlawful, harmful or fraudulent information.
Upload viruses, malware or malicious software.
Attempt to interfere with KHAIR AI systems.
Use KHAIR AI for illegal activities.
Upload another person’s confidential medical information without proper authorization.
Reverse engineer or copy KHAIR AI software.
Misrepresent identity while using the Services.
Abuse healthcare professionals or support staff.
Use the platform for spam, harassment or misleading communications.

Violation of these conditions may result in suspension or permanent termination of access to KHAIR AI.

33. Healthcare Disclaimer

KHAIR AI provides healthcare information solely for educational and informational purposes.

The information generated through KHAIR AI:

is not medical advice;
is not a diagnosis;
is not a prescription;
is not a substitute for professional healthcare consultation.

Users are strongly advised to consult qualified healthcare professionals before:

starting medication,
stopping medication,
changing dosage,
undergoing treatment,
ignoring symptoms.

In case of medical emergencies, immediately contact emergency healthcare services or visit the nearest hospital.

34. Home Healthcare Services Disclaimer

Home healthcare services offered by Khair Foundation, including:

Blood Sample Collection
Urine Sample Collection
Medicine Delivery
Home Visits (where available)

are subject to:

Service availability;
Operational feasibility;
Geographic coverage;
Availability of trained personnel;
Applicable healthcare regulations.

Khair Foundation reserves the right to decline or reschedule any request where operationally necessary.

35. Pharmacy Services Disclaimer

Medicine availability is subject to:

Stock availability;
Applicable pharmaceutical laws;
Valid prescription requirements;
Pharmacist verification.

Prescription medicines shall only be dispensed against a valid prescription issued by a Registered Medical Practitioner.

Khair Foundation reserves the right to refuse any medicine request which appears unlawful, unsafe or inconsistent with applicable regulations.

36. Diagnostic Services Disclaimer

Diagnostic investigations offered through Khair Foundation include but are not limited to:

Blood Tests
Urine Tests
Health Packages
Pathology Investigations
Radiology Services
Sonography
Other diagnostic procedures

Laboratory reports shall be interpreted by qualified healthcare professionals.

Any AI-generated explanation is intended only to simplify understanding and shall not replace medical interpretation.

37. Availability of Services

Although Khair Foundation endeavours to provide uninterrupted Services, we do not guarantee that:

KHAIR AI shall always remain available;
responses shall always be instantaneous;
services shall always remain uninterrupted;
technical errors shall never occur.

Maintenance, software upgrades, security incidents or technical failures may temporarily affect service availability.

38. Limitation of Liability

To the maximum extent permitted under applicable law:

Khair Social Welfare Foundation, its trustees, directors, employees, healthcare professionals, volunteers, consultants, technology partners and service providers shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from:

use of KHAIR AI;
reliance upon AI-generated information;
interruption of services;
technical failures;
inaccurate information supplied by users;
unauthorised access despite reasonable security measures.

Nothing contained herein shall exclude liability where such exclusion is prohibited by law.

39. Severability

If any provision of this Privacy Policy is held to be invalid, illegal or unenforceable by any competent court or authority, the remaining provisions shall continue to remain valid and enforceable.

40. Entire Privacy Policy

This Privacy Policy constitutes the complete privacy policy governing the collection, use, storage, disclosure and protection of Personal Data by Khair Social Welfare Foundation in relation to KHAIR AI and associated healthcare services.

This Policy supersedes all previous privacy notices relating to KHAIR AI.

Contact Information

For any questions relating to this Privacy Policy, please contact:

Khair Social Welfare Foundation

📍 Registered Office
103 Om Sai Om CHS Ltd,
Near Bharti Park,
Mira Bhay Road,
Mira Road East,
Thane – 401107,
Maharashtra, India

🌐 Website:
www.khairfoundation.in

📧 Email:
khairfoundation2026@gmail.com

☎️ Office:
+91 9769221852

📱 Mobile:
+91 7867860405

Grievance Officer

Mr. Shahid Sayyed

Grievance Officer

Khair Social Welfare Foundation

📧 Email:
khairfoundation2026@gmail.com

☎️ Mobile:
+91 7867860405

☎️ Office:
+91 9769221852

Final Declaration

By accessing or using KHAIR AI, www.khairfoundation.in, or any digital or healthcare service offered by Khair Social Welfare Foundation, you acknowledge that you have read, understood and agreed to this Privacy Policy and consent to the collection, processing, storage and use of your Personal Data in accordance with applicable Indian laws and this Policy.